Welcome to Restaurant Point of Sale!

1. Plug the USB-C power brick into a 120v outlet.

2. Plug the USB-C end of the cable into the power brick.

3. Plug the USB-C end of the cable into the stand.

   Note: 10" iPads will utilize a lightning cable.

1. On the iPad, tap the circular home button.

2. Select your language.

3. Select your country.

4. Select Set Up Manually.

5. Select your wifi network.

   Note: Wifi SSID (your wifi network name) must be alphanumeric and cannot contain special characters (@#$%^&*).

6. Enter your wifi network password and tap Join.

7. Once your network appears with a check next to it, select Next.

8. Then, select Next on the Remote Management prompt.

1. While the POS loads the configuration in the background, a Location Services notification will pop up.

2. Select Enable Location Services.

1. Plug the PAX A35 power brick into a 120v outlet (white dot).

2. Plug the single USB to C cable into the power brick (white dot).

3. Plug the USB-C end of the single cable into the multi-cable (red dot).

4. Plug the male USB-C of the multi-cable into the back of the card reader (blue dot).

5. Secure the cable and backplate of the PAX A35 with the two Phillips screws.

1. Plug the printer's power cable into the wall outlet.

2. Open the top of the printer by sliding the lever toward the back of the printer.

3. Place the roll of paper in the back of the device as in the diagram shown and pull enough paper out to feed to the top.

4. Close the printer lid.

5. Turn the printer on using the power switch on the left side.

1. Unbox the cash drawer.

2. Plug the end of the cable with the green dot into the cash drawer.

3. Plug the other end of the cable with the yellow dot into the receipt printer.

1. Plug the orange scanner cable into the USB port on the back of the printer.

2. Plug the other end of the scanner cable into the base of the scanner.

1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

2. Open the ribbon cassette cover of the printer using the tabs on each side of the cover.

3. Insert the new ribbon cassette as shown in the diagram under the cover and push the ribbon cassette down until it clicks.

4. Close the ribbon cassette cover of the printer.

1. Plug the power cable from the printer into the wall outlet.

2. Open the top of the printer by sliding the lever toward the back of the printer.

3. Place the roll of paper in the back of the device like in the diagram shown and pull enough paper out to feed to the top.

4. Close the printer lid.

   Note: A 10 ft ethernet cable has been provided with this printer, but a longer cable may be required.

Note: You will not be able to sign in to the point of sale until you have created staff users during the Guided Setup process. Check your email for the activation to initiate the Guided Setup process.

1. Press the home button to return to the home screen.

2. Open the Heartland Restaurant app found in the bottom left of the dock on the home screen of your stand.

   Tip: Reboot the device if the application does not appear within five minutes.

3. Enter your login email and password.

   Tip: If you haven’t set up login credentials, locate your account activation email from Heartland to get started.

   Troubleshooting: Force close and reopen the app if it gets hung up on "syncing."

Wifi Setup (recommended)

1. Power on the card reader.

2. On the home screen, tap Device Settings.

3. Enter the password pax9876, then select OK
   Tip: If the card reader password fails, try pax9876@@.

4. Tap Wi-Fi.

5. Select your local wifi network.

6. Enter your wifi network password, then tap Connect.

7. Wait until the reader connects and then tap the wifi networks icon. The reader will display the network settings.

8. On the network settings, write down your IP address. (You will need the IP address to connect to the stand).

Ethernet Setup (requires additional charging base)

1. Power on the device

2. On the home screen, tap Device Settings

3. Enter the password pax9876, then select OK.

4. Tap Ethernet.

5. Tap Ethernet Configuration.

6. Tap Static/DHC. The app will ask for the IP address, subnet mask, gateway and DNS.

7. Enter the IP address, subnet mask, gateway and DNS.

8. Tap Connect.

1. Turn off the printer and make sure paper is loaded.

2. Press and hold the feed button while powering on the printer.

3. Continue holding the feed button while the printer powers up. The power lights will illuminate, and the printer will initialize.

4. Once the printer starts printing, release the feed button.

   Important Note: If the Printer Status page does not print, repeat steps 2-4 and ensure the feed button is pressed continuously while powering on the printer until the page prints.

5. The Printer Status page will print and will include the MAC address under the Network Configuration heading.

   Note: In the initial settings, the printer will start in AP mode. The SSID for AP mode is: TSP100III-XXXXXX. (XXXXXX is the last 6 digits of the MAC address).

1. Run the Epson TM Utility Self Service portal if not already installed.

2. Select Wi-Fi Setup Wizard in the menu.

3. Select the model of the printer you want to connect to from the list, and then press Next (The U220 will be at the very bottom of the list.)

4. Follow the steps on the Status Check page.

5. The printer will then print a SimpleAP Status Page check.
   
   This status message shows the current SSID, the encryption type, passphrase, current IP and MAC address of the printer. These are the values currently set on the device before the TM Net sets them for your network.

6. TM Net will then turn on wifi on your device if it's not currently connected.

7. TM Net will then ask you to enter your SSID.

8. TM Net will then ask you to select your wireless security type.

9. TM Net will then ask you to enter the password for your wireless network.

10. Specify Auto to have the router automatically assign the IP address or Manual to manually enter an IP address for the printer. Most users will want Auto.

11. TM Net will then ask if you want to send the new settings to the printer. Check the settings and send.

12. The printer will now be selected and ready with the new settings.

13. You can then check the printer settings, confirming the IP address of the printer.

1. Turn off the printer by pressing the power button.

2. Connect one end of the ethernet cable to the ethernet port at the bottom of your printer.

3. Connect the other end of the ethernet cable to an ethernet port on your internet router.

4. Turn the printer on.

5. Turn the printer around and with a pen or pencil tip, push the pinhole reset button on the back of the printer for four seconds.

6. A status sheet should auto-print with the printer's IP address on your network.

1. In the main menu, click Location Setup, then click Printers.

2. In the Printers screen, click the New button to add a printer.

3. In the Name box, type a descriptive name for the device (e.g., coffee bar printer).

4. In the IP address box, type the IP address of the printer.

5. Select the printer brand

6. Select the printer series.

7. Click the Save icon to save the record.

8. Click the Upload icon to publish changes.

9. Click Yes at the prompt.

   Important Note: These steps are required to add the receipt printer and restaurant printer (optional).