Welcome to Restaurant Point of Sale!

You should have received the following contents.

image of Point of Sale Stand
Point of sale terminal
image of Thermal Receipt Printer
Thermal receipt printer
image of Payment Device
Payment device
image of Point of Sale Stand
Point of sale power
image of Thermal Receipt Printer
USB-B to USB-A
(Printer cable)
image of Payment Device
Printer power
image of Payment Device
T650C power

Optional contents

optional hardware - image of a barcode scanner
Barcode scanner
(optional)
optional hardware - image of a cash drawer
Cash drawer
(optional)
optional hardware - image of a impact kitchen printer
Impact kitchen printer
(optional)
optional hardware - image of a scanner cable
Scanner cable
(optional)
optional hardware - image of cash drawer cable
Cash drawer cable
(optional)
optional hardware - image of Ethernet Cable
Ethernet cable
(optional)
Step 1

Connect and power on your stand

  1. Slide the port cover off of the POS terminal on the cashier side.

  2. Feed the DC port of the power cable through the openings on the bottom of the stand.

  3. Plug the cable into the far right matching port.

  4. Reinstall the port cover.

  5. Plug the other end of the power brick into a 120v outlet.

.........
Step 2

Connect stand to the internet

Note: It is crucial to connect your device to the internet so that it can pull in any required updates before advancing with device setup. Updates may take up to 15-30 minutes depending on network speeds.

Wi-fi setup (recommended)
  1. During initial power on, you will be prompted to select a wireless network. If the prompt disappears, power the device off and on for it to appear again.

  2. Select the desired wireless network.

  3. Input the password for the network.

Ethernet setup
...
  1. Route the network cable through the access port located on the bottom of the unit closest to the cashier.

  2. Plug the cable into the ethernet port.

Step 3

Power on the Verifone T650C

  1. On the bottom of the Verifone T650C, press the release button and slide off the bottom plate.

  2. Locate the power port and connect the power supply.

  3. If you are using an ethernet connection, plug the cable in at this time.

  4. Replace the bottom plate.

......
Step 4

Verifone T650C network setup

Wi-fi setup (recommended)
  1. Connect the Verifone T650C to power.

  2. Select the Verifone home icon on the device and it will display this icon. home icon

  3. Tap the ^ icon centered near the bottom of the screen as shown right in the red circle.

  4. Select Settings > Network & Internet > Wi-Fi.

  5. Select your local wi-fi network. Please ensure that both the POS and device are on the same wi-fi network.

  6. Enter your wi-fi network password, then tap Connect.

  7. Once connected, you can view the IP address your wi-fi network has assigned to your device. Make a note of this so you can easily identify your device when connecting it to Restaurant POS in the Admin Portal.

Ethernet setup (requires additional charging base)
  1. Connect the Verifone T650C to power.

  2. Select the Verifone home icon on the device and it will display this icon. home icon

  3. Tap the ^ icon centered near the bottom of the screen as shown right in the red circle.

  4. Select Settings > Network & Internet > Advanced Options > Ethernet.

  5. Tap DHCP or Static.

    1. If Static is selected, the app will ask for the IP address, Gateway, Network Prefix Length and DNS.

  6. Enter the IP address, Gateway, Network Prefix Length and DNS.

  7. Tap Save.

Optional

Add receipt paper

  1. Open the paper roll cover. Place the paper roll in the device with the paper feeding from the bottom, as shown.

Step 5

Connect the receipt printer

  1. Plug the printer power cable into the wall outlet.

  2. Connect the USB-B cable into the back of the printer.

  3. On the POS stand, remove the port cover on the cashier facing side.

  4. Run the cable through the cord port on the bottom of the POS stand.

  5. Plug the USB-A cable into one of the available ports in the POS stand.

  6. Reinstall the bottom plate of the printer. (Take care to align the tabs and ensure the plate is facing the right direction.)

............
Optional

Connect the cash drawer

  1. Unbox the cash drawer.

  2. Plug the end of the cable labeled Cash Drawer into the cash drawer.

  3. Plug the other end, labeled Printer, into the receipt printer.

...
Optional

Connect the scanner

  1. Remove the port cover on the cashier facing side of the POS terminal.

  2. Route the scanner cable through one of the openings on the bottom of the POS.

  3. Plug the scanner cable into one of the POS USB ports and the base of the scanner.

  4. Reinstall the port cover on the cashier side of the POS terminal.

......
  1. Scan this code and wait for the following process to complete before going to the next step:

    • The scanner will chirp twice
    • The green light on the top of the scanner will blink
    • Then the scanner will chirp again
...
Step 6

Sign into Heartland Restaurant Point of Sale

Note: You will not be able to sign into the point of sale until you have created Staff users during the Guided Setup process. Check your inbox for the Account Activation email to initiate the Guided Setup process.

Once connected to a network and fully updated, the device will reboot and open to the Heartland Restaurant application.

  1. Enter your Device Login Code from the Admin Portal.

  2. When prompted, select to use the device as Point of Sale.

Tip: If you haven’t set up login credentials, locate your Account Activation email from Heartland to get started.

...
Step 7

Assign your payment device

  1. In the POS, tap the menu icon on the top right.

  2. Tap the Settings option.

  3. Tap Payment Terminals.

  4. Select the appropriate Payment Terminal.

Step 8

Create your printers

  1. In the Main Menu of the Admin Portal, click Location Setup, then click Printers.

  2. In the Printers screen, click the +New button to add a Printer.

  3. In the Name box, type a descriptive name for the device (ex: Coffee Bar printer).

  4. In the IP Address box, type the IP address of the printer. Note: Kitchen Printers should be marked as Shared.

  5. Select the Printer Brand.

  6. Select the Printer Series.

  7. Click the Save icon to save the record.

  8. Click the Upload icon to publish changes.

  9. Click Yes at the prompt.

...
Step 9

Assign your printers

  1. In the POS, tap the menu icon in the top right.

  2. Tap the Manager option.

  3. Tap Printers.

  4. Tap Use next to a pre-existing Printer Template OR tap New Template to create a new template to use.

  5. If creating a New Template:

    1. Tap Send Test to ensure the printer is properly routed to POS

    2. Tap Enable next to all printers that need enabled

    3. Tap Save

  6. Tap Use next to the appropriate Printer Template.

  7. Select the appropriate Default Register Printer.

...

Congratulations!

You're done.