Welcome to Restaurant Mobile POS!

Getting Started with Mobile 2.0

Using Mobile 2.0

1. Loosen the cover by lifting the top lid of the printer (to lift open lid, pull gently at the lip where the red arrow is pointing in the first image, then push up to open lid).

2. Tilt the cover back to expose the paper roll.

3. Place the paper roll in the device, feeding the paper from the bottom as shown.

4. Close the printer cover.

1. Plug the USB-A end of the cable into the power supply.

2. Plug the USB-C end of the cable into the charging base.

3. Plug the power supply into a 120v power outlet.

1. Plug the DC connection end of the cable into the charging base.

2. Plug the power supply into a 120v power outlet.

1. When placing the device in the charging base, lead with the bottom lip of the device.

2. When properly set in the charging base, the Mobile Point of Sale device will beep to confirm it is charging.

1. When placing the device in the charging base, lead with the bottom lip of the device.

2. When properly set in the charging dock, the Mobile Point of Sale device will beep to confirm it is charging.

1. On the left side of the Mobile Point of Sale device, press and hold the power button until the screen powers on.

2. Release the button once the orange boot logo appears.

Wi-fi setup

1. Tap and hold the Network icon in the top left of the pull-down menu until a password prompt appears.

2. Enter Global99.

3. Select your local wi-fi network. Please verify that both the Handheld POS device and other point of sale equipment are on the same wi-fi network.

4. Enter your wi-fi network password, then tap Connect.

Before a location can use the NextGen or Mobile 2.0 POS, you must enable the location to use it in the Admin Console.

1. Log into the Admin Console to access the appropriate account and location.

2. In the Admin Console’s Main Menu, click Location Setup.

3. In the Location Settings screen, click the Mobile/NextGen Settings tab (Note: to access Mobile/NextGen Settings, user will need to press the >> icon in the scrolling menu at the top of the screen).

4. In the Mobile/NextGen Settings tab, click Add Location to Mobile/NextGen Group.

Once enabled, you must "force" close and restart the Restaurant app on any non-NextGen devices on the network, such as iPads and kiosks. This will reset their socket connections and help you avoid performance disruptions.

When setting up devices for new locations, you will need a Device Login Code to log into the POS. You can acquire a Device Login Code in the Admin Console.

Once connected to a network and fully updated, the device will reboot and run the Heartland Restaurant application.

1. Log into the Admin Console and access the site's location.

2. Under the main menu, click Location Setup, followed by Authorized Tablets.

3. In the Authorized Tablets screen, click the Login Code tab.

4. In the Login Code tab, click Generate Code.

The program will display a valid Device Login Code, which can be used to log into multiple POS, KDS or kiosk apps for that location. If you need to generate a new code, click Regenerate Code.

Admin Console: https://hrpos.heartland.us/#/

Note: Do NOT delete the Downloader app on the device. This is how we deliver updates to your Payments apps.

Once connected to a network and fully updated, the device will reboot and run the Heartland Restaurant application.

1. Enter your Device Login Code from the Admin Portal.

2. When prompted, specify the device as a Point of Sale peripheral.

Tip: If you have not set up your login credentials, locate your Account Activation email from Heartland to get started.

1. Using a browser, log into the Admin Console and access your location.

2. In the Admin Console’s main menu, click Location Setup, followed by Printers.

3. On the Printers screen, click the +New button to add a printer.

4. In the Name box, type a descriptive name for the device (such as “Coffee Bar printer”).

5. In the IP Address box, type the IP address of the printer.
   Note: Kitchen printers should be marked as Shared.

6. Select the Printer Brand and Series.

7. Click the Save icon to finalize the record.

8. Click the Upload icon to publish changes.

9. Choose Yes at the prompt.

1. Log in to device with staff pin

2. In the POS app, tap the menu icon at the top left.

3. Tap the Settings option.

4. Tap Printers.

5. Tap Use next to a pre-existing printer template, OR tap New Template to create a new one.

6. If creating a new template:

   1. Tap Send Test to ensure the printer is properly routed to the POS.

   2. Tap Enable next to all printers that need enabling.

   3. Tap Save.

7. Tap Use next to the appropriate printer template.

8. Select the appropriate Default Register Printer.

9. To use the handheld device printer for receipts, tap Local to enable it.

1. In the POS, tap the menu icon in the top right.

2. Tap the Manager option.

3. Tap Printers.

4. Tap Use next to a pre-existing Printer Template OR tap New Template to create a new template to use.

5. If creating a New Template:

   1. Tap Send Test to ensure the printer is properly routed to POS

   2. Tap Enable next to all printers that need enabled

   3. Tap Save

6. Tap Use next to the appropriate Printer Template.

7. Select the appropriate Default Register Printer.